VoIP Recording

Scalable VoIP recording, flexible to meet the needs of the enterprise and the SMB.

CallCopy delivers an easily-configured, award-winning VoIP recording solution that allows you to record what you need, when you need it.

Our software is compatible with various system configurations – including TDM and blended environments. The result is a scalable VoIP recording solution that will grow and evolve with your business.

 VoIP Recording Laws Whitepaper

  • VoIP Recording Overview

    Customizable, flexible and reliable, this powerful tool meets all of your VoIP recording needs:

    But there's more – you decide what to record or not record. For example, you can block the recording of calls made to states with two-party recording laws, or restrict playback on portions of recordings that contain sensitive credit card information to respect PCI Compliance and Call Recording.

    For additional information on regulatory issues related to call recording, please download one of our whitepapers:

  • VoIP Recording Key Features

    Feature   Benefit
    Support for VoIP, TDM and Blended Call Recording Your contact center won't outgrow CallCopy, which will scale with your needs and can assist in the transition from TDM to VoIP.
    Priority-based Scheduling Scheduling insures that high priority calls are not missed. Customizable call recording schedules can be based on user-definable variables and priority rankings.
    Priority-based Archiving Customizable rules allow you to define which call recordings are stored short-term and which are archived indefinitely.
    Synchronized Screen Capture Improve call handling times, customer satisfaction and first call resolution by identifying workflow issues.
    PCI Compliance for Call Recording CallCopy's security module helps maintain compliance with the payment card industry (PCI) data security standard (DSS).
    Highly Scalable Call Recording Platform Your contact center won't outgrow CallCopy, which will scale with your needs and can assist in the transition from TDM to VoIP.
    CTI Integration You can leverage your existing infrastructure with seamless integration with most popular systems including Avaya, Cisco, Nortel, Siemens, Aspect, Alcatel, ShoreTel, NEC and many more.
    Advanced Search You can quickly locate and play back call recordings through our simple-to-use query tool.
    Blocking & Filtering You can block call recording on specific call profiles, such as outbound calls to states with two-party recording laws. Custom recording rules can be based on call direction, ANI, DNIS, VDN and more.
    Clean Installation This reliable solution is easy to install and maintain.

  • VoIP Recording Modes

    cc: Voice can be customized to meet your specific recording needs.

    CallCopy's team will work with you to deliver a VoIP recording solution tailored to your environment, taking into account your existing phone system and business requirements.

    On-Demand VoIP Recording

    You may have situations where you do not need to record an entire call, and cc: On-Demand, available with every installation, was designed for these moments.

    On-demand recording can be customized to support:

    • Agent initiated call recording through a desktop interface.
    • Telephone button-press with many phone systems.
    • Automated through call recording triggers sent from third-party software.

    100% VoIP Recording

    If you are looking for VoIP recording for 100 percent of your phone traffic, cc: Voice is a reliable solution for your call logging needs.

    Random / Scheduled VoIP Recording

    cc: Voice broke new ground in the industry by offering priority-based VoIP recording schedules. Using this powerful feature, VoIP recording schedules can be defined based on business rules, using multiple criteria on each schedule. With the ability to record up to 100 percent of the calls for each set of rules, cc: Voice is extremely flexible.