Voice Logging

Enterprise-class voice logging, scalable to meet the needs of the enterprise and the SMB.
CallCopy delivers an award winning voice logging system  which allows you to record what you need, when you need it. Easily configured, it is compatible with various system configurations - including VoIP, TDM and blended environments. Call Recording Laws Whitepaper

 

  • Voice Logging Overview

    Customizable, flexible and reliable, this powerful tool meets all of your recording needs:

    But there's more. You decide what to record and what not to record. For example, block call logging of calls made to states with 2-party recording laws, or restrict playback on portions of recordings that contain sensitive credit card information to respect PCI Compliance and Call Recording.

    For additional information on regulatory issues related to voice logging, please download one of our whitepapers:

  • Call Recording Key Features

    Feature   Benefit
    Support for VoIP, TDM and Blended Voice Logging Your contact center won't outgrow CallCopy, which will scale with your needs, and can assist in the transition from TDM to VoIP.
    Priority-based Scheduling Ensures high priority calls are not missed. Customize call recording schedules based on user-definable variables and priority rankings.
    Priority-based Archiving Customizable rules allow you to define which call recordings are stored short-term, and which are archived indefinitely.
    Synchronized Screen Capture Improve call handling times, customer satisfaction and first call resolution by identifying workflow issues.
    PCI Compliance for
    Voice Logging    		 CallCopy's Security module helps maintain compliance with the Payment Card Industry (PCI) Data Security Standard (DSS).
    Highly Scalable Voice  Logging Platform Your contact center won't outgrow CallCopy, which will scale with your needs, and can assist in the transition from TDM to VoIP.
    CTI Integration Leverage your existing infrastructure with seamless integration with most popular systems including Avaya, Cisco, Nortel, Siemens, Aspect, Alcatel, ShoreTel, NEC, and many more.
    Advanced Search Quickly locate and play back call logging recording files through simple to use query tool.
    Blocking & Filtering Block call  logging on specific call profiles, such as outbound calls to states with 2-party recording laws. Custom logging  rules can be based on call direction, ANI, DNIS, VDN, and more.
    Clean Installation This reliable solution is easy to install and maintain.

  • Voice Logging Modes

    cc: Voice can be customized to meet your specific recording needs. CallCopy's team will work with you to deliver a call recording solution tailored to your environment, taking into account your existing phone system and business requirements.

    100% Voice Logging

    If you are looking for call recording for 100% of your phone traffic, cc: Voice is a reliable solution for your voice logging needs.

     

    On-Demand Voice Logging

    You may have situations where you do not need to record an entire call. cc: On-Demand, available with every installation, was designed for these moments. On-demand recording can be customized to support:

    • Agent initiated call recording through a desktop interface;
    • Telephone button-press with many phone systems;
    • Automated through call recording triggers sent from third-party software.