Your customers know many important things about your business. They know why they buy your competitors' products and services. They know if they will promote your products and services to their friends and colleagues. They know if your support staff resolved their issues. They know what they want that you may not offer yet.

cc: Survey is the perfect tool for your enterprise feedback management. From measuring your customers' potential to refer you to friends and colleagues, to gauging customer and employee satisfaction, CallCopy's cc: Survey makes data collection and analysis easy. Through this hosted survey application you can create multiple surveys using a web-based survey builder. Each survey can be presented as a web/email survey or an IVR-based survey. Your surveys can be a static set of questions, or they can contain advanced skip logic, where the question presented is dependent on the response to previous questions.

Ease of Setup

IVR surveys can be integrated into your phone system, and even use your internal IVR applications. Or the survey can be a stand-alone application, where a toll-free number is printed on a paper receipt or invoice and a customer dials the survey directly.

Web Based Reporting

cc: Survey features a web-based reporting portal, and reports reveal trends such as survey completion rates, overall scores, and survey results based on sections within a survey and individual survey questions.

Capture the Voice of the Customer

Capture the voice of the customer within a survey. Any question can be used to solicit additional customer feedback. The web-based reporting includes an interface to playback customer messages.

Reduced IT Workload

Because cc: Survey is hosted, you can the advantage of using software as a service (SaaS), you do not need to purchase hardware, which reduces the workload for your enterprise feedback management needs.