Siemens Call Recording Solutions

Siemens Approved Partner for Siemens Call Recording

CallCopy is proud to be a Siemens Call Recording Technology Partner in the Siemens Enterprise Communications Partner Program and its unique partner ecosystem. By working together, we are able to offer customers a rich, varied and constantly expanding portfolio of innovative technologies and services.

 Methods of Recording Whitepaper

Solutions for Siemens Call Recording

VoIP Passive Tap Siemens Call Recording

CallCopy’s application can use port mirroring and packet sniffing technology to peform call recording on your Siemens VoIP phone system. Many VoIP protocols are supported including SIP and the Siemens H.323 protocol.

Our IP call recording solution is software based, so expensive telephony boards are not required. A single server can record up to 200 VoIP phones (physical or soft phones). For an implementation with more than 200 seats, or for some multi-site configurations, multiple servers can be configured for distributed call recording.

CallCopy can also record digital and analog phones in the same system, making your migration to VoIP call recording seamless.

Siemens Call Recording Features

  • Blended VoIP and TDM call recording available
  • Siemens H.323 and SIP protocols supported
  • G.722, G.711 or G.729a codecs
  • Capture line information such as LCD messages, ANI, Button Presses using Channel Maps
  • CTI (TAPI) is not required, but can be used if available

CallCopy's VoIP Call Recording applications can be deployed by tapping directly into the Ethernet lines near the IP PBX and local area Gateway. Some tapping systems must lie deeper in the network and even pull data directly from workgroup switches via a mirror (SPAN) port.

CallCopy's Voice Over IP call recording solutions can record Siemens telephones without require a CTI integration. Call detail information on these recording types is limited to display information on the telephone sets.

Digital Station Tap Siemens Call Recording

Siemens passive tap phone recording solutions are typically wired in between the punch blocks connecting the digital set and the Siemens PBX Line Card.

Station Side Passive Tap call recording can capture all traffic to and from the workstation allowing D-Channel information to be gathered and stored along with the phone conversations.

Using this method CallCopy can deliver a solution to record phone conversations, desktop screen capture and can be a full front-to-back quality management solution. All if this functionality is available without the need for CTI.

Supported PBX Types for Siemens Call Recording

  • HiPath 4000 series
  • HiPath 3000 series
  • HiPath (Realitis) DX
  • Hicom 100E
  • Hicom 150E
  • Hicom 300E
  • Hicom 330E
  • Rolm 9751CBX

OpenScape Contact Center

OpenScape Contact Center (OSCC) Suite offers flexible configuration and deployment choices including social media and customer collaboration solutions for small to large, standard to customized, and on-premises or in-the-cloud installations. The system provides multichannel inbound and outbound capabilities that improve operating effectiveness and efficiency.

OSCC provides multi-site, multichannel skills-based contact routing and a report engine for inbound voice, email, web chat, fax, voicemail and callbacks for medium to large contact centers.

cc: Discover v5.0 integrates with OpenScape Contact Center Suite to record calls on IP-telephony networks. cc: Discover uses an OpenScape user account to communicate with the system.  Its multi-tenant environment enables clients to divide users into business units.

The diagram illustrates how the Siemens PBX routes calls to agent phones and cc: Discover. OSCC generates CTI events (callstart/stop) and forwards these and other data to cc: Discover. The cc: Discover Server receives call control events, business data, and audio and provides a CTI interface to the cc: Discover Recording node, which records audio, creates call records and manages recording storage.

Hardware

  • Siemens OSCC installation and configuration guide, administrator guide, and hardware and system software specifications address server, agent computer, and telephone hardware requirements and restrictions that Siemens recommends.

Software

  • Siemens OSCC, v8.0

Licensing

  • One OpenScape user license