Technical Information
Native Call Recording for ShoreTel
CallCopy's cc: Voice application can use native ShoreTel call recording features. With this ShoreTel certified solution, all voice recording takes place on the application server using the ShoreTel API to record calls. The CallCopy-ShoreTel Integration module is installed on an application server and configured for native recording using a route point.
Passive VoIP Call Recording for ShoreTel
CallCopy's cc: Voice application can use port mirroring and packet sniffing technology to record your ShoreTel VoIP phone system. Many VoIP protocols are supported including the ShoreTel MGCP protocol.
Our IP recording solution is software based, so expensive telephony boards are not required. A single server can record up to 500 VoIP phones (physical or soft phones). For an implementation with more than 500 seats, or for some multi-site configurations, multiple servers can be configured for centralized distributed recording.
VoIP Call Recording with CTI
CallCopy's cc: Voice application can use port mirroring and packet sniffing technology to record your ShoreTel VoIP phone system. Many VoIP protocols are supported including the ShoreTel MGCP protocol. CTI is used to control call recording and gather business call data.
