ShoreTel Passive VoIP Call Recording With CTI
CallCopy’s cc: Voice application can use port mirroring and packet sniffing technology to record your ShoreTel VoIP phone system. Many VoIP protocols are supported including the ShoreTel MGCP protocol. CTI is used to control call recording and gather business call data.
This ShoreTel certified recording solution is software based, so expensive telephony boards are not required. A single server can record up to 200 VoIP phones (physical or soft phones). For an implementation with more than 200 seats, or for some multi-site configurations, multiple servers can be configured for centralized distributed recording.
CallCopy can also record digital and analog phones in the same system, making your migration to VoIP seamless.
Features
- CTI call information included
- Blended VoIP and TDM recording available
- ShoreTel MGCP protocol supported
- L16 (ShoreTel default), G.722, G.711 or G.729a codecs
Network Overview
CallCopy's VoIP Recording applications can be deployed by tapping directly into the Ethernet lines near the IP PBX and local area Gateway. Some tapping systems must lie deeper in the network and even pull data directly from workgroup switches via a mirror (SPAN) port.
