ShoreTel Native Active Call Recording
CallCopy can use native ShoreTel call recording features. With this ShoreTel-certified solution all voice recording takes place on the application server using the ShoreTel API to record calls. The CallCopy-ShoreTel Integration module is installed on an application server and configured for native recording using a route point.
Features
- Certified ShoreTel telephone recording
- Desktop screen recording
- Quality management (QM) tools included
- Intuitive design, easy to use
- IVR and web-based surveys
Benefits
- Improve performance of telephone agents
- Increase efficiency of telephone agents
- Raise customer satisfaction, reduce customer churn
- Increase sales conversion rates
- Resolve disputes and comply with industry regulations
Our ShoreTel Native Call Recording solution is software based, so expensive telephony boards are not required. CallCopy can also record Digital and Analog phones in the same system, making your migration to VoIP seamless.
Network Overview
The CallCopy Server SUT is configured for native ShoreTel recording. cc: Discover is configured for ShoreTel recording. The CallCopy/ShoreTel CTI module will be installed on a ShoreWare Director system capable of receiving TAPI events for the endpoints being recorded. A route point is configured with a stack depth able to record a number of simultaneous calls.
