Cisco Call Recording
Certified Cisco Call Recording
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Cisco Call Recording Using Built-in Bridge Technology
This CallCopy integration is a preferred Cisco Call Recording method, in which the CallCopy Application Server communicates with the Cisco Unified Communication Manager using Cisco’s Telephony Application Interface (TAPI). Telephony device state events are received from the Cisco TAPI TSP and audio is redirected to devices built-in-bridge to the CallCopy call recording application via a SIP Trunk. |
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Cisco Call Recording with TAPI
This Cisco Call Recording integration requires the Cisco TAPI Service Provider (TSP) to be installed on the CallCopy Application Server and requires a provisioned Cisco TAPI userid with permission to monitor events.
The CallCopy Cisco Call Recording solution utilizes TAPI for call monitoring through CUCM and CTIOS to interface with CCE. To record a call, the CallCopy Application Server issues a record start message to the Unified Communications Manager using a TAPI command. The Unified Communications Manager then negotiates audio stream network ports and codec between the phone and cc: Discover using SIP on the cc: Discover side and SCCP or SIP to the phone. Each phone being recorded uses the built-in bridge to forward audio streams for each side of the call to the cc: Discover application. The call recording is stored on disk for future retrieval from the CallCopy Player software.
CallCopy also deploys passive VoIP call recording solutions.
CallCopy's Interoperability Certificate for our Cisco Call Recording solution.
