Customer Benefits
Avaya is a recognized leader in the business telephony market. Its TDM and VoIP contact center solutions have proven over time to be scalable, reliable applications for the enterprise and the SMB. From advanced skill-based routing to reporting on key performance indicators (KPI), Avaya's contact center solutions meet the needs of the market.
The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. DeveloperConnection brings value to its member companies and to Avaya and its direct customers. By providing a platform for stable integrations, Avaya is able to present a wider range of solutions. The DeveloperConnection program includes extensive marketing services and full documentation, making it easier to sell and support third-party applications certified through the program.
CallCopy has partnered with Avaya through the DeveloperConnection program, providing Avaya VAR's and end-users with access to CallCopy's Avaya-certified call recording and quality monitoring solutions.
- CallCopy recording solutions certified to be compatible with Avaya CMS and AES
- Documentation to assist Avaya VAR's with the licensing needed to prepare an Avaya system for CallCopy installation
- Marketing support to promote the values afforded through these integrations
CallCopy has many Avaya-certified solutions available, bringing the benefits of call recording, quality monitoring, and customer surveys to users of Avaya VoIP and TDM telephony solutions.
