Technical Information
Avaya Device Media and Call Control (DMCC)
The CallCopy DMCC integration (also known as CMAPI call recording) uses an Avaya certified software-only active VoI- based solution that is suitable for recording VoIP and TDM (digital and analog) phones. By combining media redirection from Avaya Communication Manager with single-step conferencing, call recording can be achieved without the use of physical connections to the CallCopy server other than standard network connections.
Avaya VoIP Call Recording / Passive Packet Sniffing
Our IP recording solution is software-based, so expensive telephony boards are not required. A single server can record up to 500 VoIP phones (physical or soft phones). For an implementation with more than 500 seats, or for some multi-site configurations, multiple servers can be configured for centralized distributed recording.
Avaya Station Side Passive Tap
An excellent solution for call logging, liability call recording and compliance call recording, Station Side Passive Tap call recording can capture all traffic to and from the workstation, allowing D-Channel information to be analyzed along with the phone conversations.
Avaya Single Step Conference (SSC)
As a TDM solution, CallCopy can use the Avaya TSAPI Single Step Conference (SSC) feature to join our cc: Voice recorder to your agents' calls. Information such as calling party number (ANI, similar to caller ID), called party number (DNIS), hunt and skill groups, and splits are obtained through the TSAPI event reports. This information can be used to trigger specific recording or storage rules, and it can be associated with the recordings for more effective search and retrieval.
