Passive VoIP Call Recording for Avaya

CallCopy’s cc: Voice application can use port mirroring and packet-sniffing technology to record your Avaya VoIP phone system. Many VoIP protocols are supported, including SIP and the Avaya H.323 protocol.

Our IP recording solution is software-based, so expensive telephony boards are not required. A single server can record up to 200 VoIP phones (physical or soft phones). For an implementation with more than 200 seats, or for some multi-site configurations, multiple servers can be configured for centralized distributed recording.

 Methods of Recording Whitepaper

CallCopy can also record digital and analog phones in the same system, making your migration to VoIP seamless.

Features

  • Blended VoIP and TDM recording available
  • Avaya H.323 and SIP protocols supported
  • G.722, G.711 or G.729a codecs
  • Capture line information such as LCD messages, ANI, Button Presses using Channel Maps
  • CTI (TAPI) is not required, but can be used if available

Network Overview

CallCopy's VoIP Recording applications can be deployed by tapping directly into the Ethernet lines near the IP PBX and local area Gateway. Some tapping systems must lie deeper in the network and even pull data directly from workgroup switches via a mirror (SPAN) port.

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