Solutions for Outsourcing Firms
As a BPO/outsourcer, your organization needs the scalability to quickly expand operations, and the technical capabilities and flexibility to easily manage varied customer needs as well.
CallCopy’s robust call center solution provides:
- A single, multi-tenant solution.
- The flexibility and scalability you need.
- A low total cost of ownership.
Single, multi-tenant solution
Outsourcers are often faced with the challenge of purchasing separate solutions based on their customers’ specific needs. CallCopy solves this by offering a single solution across your diverse customer environment, allowing you to:
- Allocate disk storage to separate storage devices by business unit.
- Provide remote access to your customers.
- Integrate directly into off-the-shelf or home-grown applications, such as the IVR or CRM.
- Blend recording rules and archiving.
Flexibility & scalability
CallCopy’s solution provides both the scalability and flexibility your unique environment requires, with support for:
- Blended VoIP and TDM recording from multiple phone systems in a single solution.
- Higher hardware density, requiring less overhead and long-term maintenance.
- Rules-based recording and archiving allowing data to be stored across locations for customizable periods of time.
Lower total cost of ownership
By leveraging CallCopy’s single, comprehensive solution, your organization can lower total cost of ownership. Our offering:
- Includes version upgrades with maintenance.
- Does not require CTI licensing.
- Uses common IT software (MSSQL, etc) (COTS, SOA).
- Does not require specialized/skilled labor to implement.
