Solutions for Energy & Utilities Providers
Energy and utility companies face mounting pressures: industry consolidation, ever-fluctuating wholesale costs, and increased competition make operational efficiencies and customer service critical success factors.
CallCopy's contact center solutions help to mitigate these organizational pressures, while providing the unique features your organization requires, including:
- Flexible architecture.
- Multi-department functionality.
- Advanced technical features.
Flexible architecture
CallCopy's flexible architecture provides the features you need to successfully manage customer interaction across multiple offices and locations, such as a:
- Distributed system – deploy remote servers to record branches and small offices, with the ability to sync back to a central server for ease of storage and retrieval.
- Blend of multiple PBX technologies – a single CallCopy implementation can record calls from multiple audio sources, allowing you to blend traditional TDM recording with VoIP recording and even record multiple PBX types from the same server.
- Radio recording – record interactions from truck dispatch and field repair technicians.
Multi-department functionality
Billing, customer service and dispatch/repair functions can all be recorded out of the same CallCopy installation. In addition, CallCopy’s advanced user permissions system allows an administrator to partition out recordings so that a department has access only to their relevant recordings.
Advanced technical features
CallCopy's advanced technical features ensure your organization's unique needs are met, by providing:
- Long-term archiving of recordings for regulatory compliance.
- Disaster recovery and high availability options.
- API integrations to other key systems such as billing tools or CRM platforms.
