MIPPA Compliance
Simplify compliance with the Medicare Improvements for Patients and Providers Act (MIPPA)MIPPA requires that providers of medicare-related products and health plans must document “scope of appointment” interactions to ensure customers have agreed with the plans. CallCopy’s call recording solution allows your organization to easily meet MIPPA documentation requirements by recording both inbound and outbound calls with beneficiaries. |  |
The flexible platform can be configured to meet your specific recording needs, recording calls on-demand, 100 percent of the time or based upon a definable set of rules, allowing your agents to more efficiently serve current and potential enrollees.
Key Features & Benefits
- Quickly become MIPPA compliant.
- Proven, reliable call recording solution.
- Maintain full control of your call recordings.
- Call recordings are securely stored.
- Archive call recordings for auditing purposes.
- Easily locate call recordings through advanced search.
- No third-party numbers to call or access codes to enter.
- Protect yourself from false accusations.
- Eliminates the need for Scope of Appointment forms.
More about MIPPA
The Medicare Improvements for Patients and Providers Act of 2008 (MIPPA) established new restrictions on how agents can market their Medicare-related products. In order to "protect Medicare beneficiaries from deceptive or high-pressure marketing tactics," many of the new MIPPA restrictions target areas (such as unsolicited calls) that have been a source of abusive sales practices in the past.
Effective September 18, 2008, prior to any marketing appointment, the beneficiary must agree to the scope of the appointment and that agreement must be documented by the plan. When scheduling appointments over the phone, a recording of the call provides the most efficient method of obtaining this documentation.
Who Does MIPPA Apply To?
MIPPA regulations apply to all health plans that sponsor:
- Medicare Advantage (MA).
- Part D Prescription Drug Plans (PDP).
