Every organization has its own combination of industry challenges, business goals and technology needs. Whether you're an insurance provider looking to achieve regulatory compliance, a financial services firm looking to manage liability and risk, or a public service agency looking to facilitate multi-departmental usage, our flexible, modular workforce optimization (WFO) solution easily scales to your expectations and delivers immediate value and actionable business intelligence.
Whatever your reason for recording, we support your business goals including quality management, dispute resolution, agent training and coaching, performance optimization, regulatory compliance and more. Our solution is built to accommodate the unique needs of your organization, regardless of size, PBX vendor or industry.
The cc: Discover Solution Suite
cc: Discover, CallCopy’s highly scalable, award-winning WFO solution suite, enables organizations to leverage next generation contact center solutions including:
- Call Recording.
- Screen Capture.
- Quality Management.
- Speech Analytics.
- Performance Management.
- Customer Satisfaction Survey.
- Workforce Management.