Customer Satisfaction Surveys
CallCopy's customer satisfaction Survey module is the perfect tool for your enterprise feedback management. From measuring your customers' potential to refer you to friends and colleagues, to gauging customer and employee satisfaction, data collection and analysis is easy. Through this hosted survey application you can create multiple surveys using a web-based survey builder. Each survey is presented in an IVR format. Your surveys can be a static set of questions, or they can contain advanced skip logic, where the question presented is dependent on the response to previous questions.
Features/Benefits of Customer Satisfaction Surveys
Ease of Setup
IVR surveys can be integrated into your phone system, and even use your internal IVR applications. Or the survey can be a stand-alone application, where a toll-free number is printed on a paper receipt or invoice and a customer dials the survey directly.
Web Based Reporting
CallCopy’s Survey module features a web-based reporting portal, and reports reveal trends such as survey completion rates, overall scores and survey results based on sections within a survey and individual survey questions.
Capture the Voice of the Customer
Capture the voice of the customer within a survey. Any question can be used to solicit additional customer feedback. The web-based reporting includes an interface to playback customer messages.
Reduced IT Workload
Because the Survey module is hosted, you receive the benefits of using software as a service (SaaS), eliminating the need to purchase hardware, and reducing the workload for your enterprise feedback management needs.