Interactive Voice Response (IVR)

Self-Service IVR Solution

CallCopy offers affordable, custom-tailored interactive voice response (IVR) solutions for automating customer telephone interactions. CallCopy’s IVR system meets clients’ customer contact center needs for efficiency in many industries, including retail, pharmaceutical, education, research, energy utilities, financial services, high technology, media and entertainment, healthcare, telecommunications, travel and hospitality and government.

Powered by VoiceXML and open Internet standards, this IVR solution enhances the customers’ experience while reducing the clients’ service delivery cost and complexity. The self-service voice response interface automates most customer requests, including sales, service, collections, general inquiry and support calls. This advanced IVR platform is proven in handling millions of calls weekly, effectively supporting very large customer contact center operations.

Key Benefits

  • Handle more customer calls
  • Increase customer satisfaction
  • Fast and easy implementation
  • Increase capacity on demand
  • Usage based expense – no CAPEX
  • High availability 24/7
  • Inherent flexibility
  • Easily handle peak call volume
  • Outsourced support
CallCopy #1 in Customer Satisfaction
 
 

Flexible Deployment Options

Cloud-Hosted or On-Premise IVR

The Internet cloud-hosted IVR solution provides clients with flexibility and a low per-minute cost. On-premise deployments are preferred by clients with large infrastructures who wish to purchase per-port licenses for use on their own servers. No long-term contract or initial capital expenditure is required for the IVR service.

System Features

  • Advanced call routing
  • Call recording
  • Text-to-speech
  • Text messaging
  • Historical reporting
  • Real-time reporting via dashboards
  • Cloud API
  • Contact history database

Professional Services

CallCopy’s IVR deployment experts ensure that clients’ custom-tailored IVR solutions operate as desired. Dedicated professional services staff work with each client to implement a specified solution that is positioned to scale with the client’s future growth.