CallCopy Essential Call Recording

Call Recording Laws WhitepaperCall recording is essential for any business. You are able to do many things with your recorded phone calls – monitor agents, resolve disputes, maintain compliance with industry and federal regulations, improve customer service, and increase productivity. CallCopy Essential™ is a VoIP recording solution that is cost effective, reliable, and easy to use. You get the best value for your investment and still record the calls that are most important to your business.

Features & Benefits

  • Easy to learn, easy to administer
  • Prioritize recording schedules to maximize channel capacity
  • Record calls for Compliance / Industry Regulations, Dispute Resolution, Agent Monitoring
  • Public call flags and personal bookmarks
  • Faster search and retrieval
  • User Security to restrict access to recordings
  • Export recordings as WAV or MP3
  • Export to email, hard disk, FTP
  • Server-based architecture, no hardware at agent workstation

Server Hardware (or equivalent)

  • Dell® PowerEdge Sever (1U Rack-Mount server w/ Rapid Rails)
  • Single Xeon processor (1.86 GHz)
  • 2GB RAM
  • 250GB Hard Drive
  • Windows® Server 2003
  • Microsoft® SQL Express
  • DVD-R Drive
  • Dell Hardware Warranty Plus Onsite Service Initial Year

Base Package Includes:

  • Server hardware with online storage for over 34,000 hours of audio and DVD Archiving (DVD media not included)
  • Licensing for 5 concurrent recording channels which can be any mix of the following:
    • 100% recording
    • Random recording
    • On-Demand recording
    • Additional channels can be added for an additional cost
  • Remote installation
  • Web-based training
  • Online support and Knowledgebase