Compliance Recording

Protect data & maintain regulatory compliance.

CallCopy's compliance recording bundle, helps you comply with regulations such as PCI, HIPAA and Sarbanes-Oxley, keeping your data from falling into the wrong hands, and protecting your organization from legal repercussions.

Flexible call recording, secure storage and management of data, and easy retrieval add up to a solution that helps organizations reach and maintain regulatory compliance, regardless of industry.

Key benefits:

• Enables compliance with regulations such as PCI, Sarbanes-Oxley, TSR, TCPA, TILA, FDCPA, HIPAA, MIPPA and others.
• Blackout feature to prevent the recording of sensitive data.
• Secure storage and transmission of all audio and video recordings.
• Configurable archiving of data in compliance with regulations and business rules.
• Control and report on who has access to customer interaction data.

Protect Your Data from Every Angle

File-level encryption

Your audio and video files stored using on-the-fly encryption. Data stored cannot be read (decrypted) without using the correct password/keyfile(s) or correct encryption keys, so your data remains protected and secure.

Network encryption

Secure Sockets Layer (SSL) encryption is used for all client-server communications, during recording and in playback.

Blackouts

The blackout feature uses start and stop triggers to define the beginning and end of the portions of calls containing sensitive information, and pauses the recording of both voice and screen during those times. This method ensures that sensitive data is not stored, so you stay compliant with regulations.

Monitor access to data

CallCopy’s compliance bundle includes an extensive activity tracking system that provides a history of all activity within the application. You can conduct trace audits to determine who accessed any recording in the system for playback, export or any other critical functions.

Auto archiving

CallCopy's compliance recording bundle allows you to create customizable archival rules that enable records to be auto-archived and/or purged in compliance with business rules or government regulations.

Links to specific regulations:

• Payment Card Industry (PCI) Compliance
• Public Company Accounting Reform and Investor Protection Act (Sarbanes-Oxley)
• Telemarketing Sales Rule (TSR)
• Telephone Consumer Protection Act (TCPA)
• Truth in Lending Act (TILA)
• Fair Debt Collection Practices Act (FDCPA)
• Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule
• Medicare Improvements for Patients and Providers Act (MIPPA)