Technical Data
Below you will find technical data about how cc: Discover works. If you would like additional information, please contact us and we’ll be sure to answer all of your questions.
API / SDK
cc: Discover includes an open application programming interface (API) and software development kit (SDK). These tools can be used to integrate cc: Discover with your other technologies, including CRM, workforce management (WFM) and IVR applications.
Telephone Systems
cc: Voice recording is adaptable to most telephone systems. Blended solutions are available, combining VoIP recording, station-side recording for digital and analog phones, and trunk recording in a single-server solution.
Avaya | Cisco | Nortel | ShoreTel | Siemens | Other Systems
Hardware
CallCopy will provide the hardware for your cc: Discover solution. Our manufacturers provide the highest quality servers and telephony boards. Our support team will be a single point of contact for your cc: Discover system, so you do not need to manage multiple vendors. You benefit from faster, more effective support services.
