On-Demand Recording

Discover an on-demand recording solution that conforms to your unique business needs Request a Call Center Performance Management Demo

Every organization is different. Some require 100 percent call recording, while others prefer more control over what’s recorded. That's why cc: Voice, our award-winning call recording solution, includes an on-demand recording feature that allows you to determine what to record and what not to record at the touch of a button.
 

On-Demand Recording Key Features

  • Users can initiate recordings through a few simple clicks of their mouse.
  • When used with CallCopy’s screen capture module, users can control call or screen recording, or both simultaneously.
  • Annotate the recording with notes specific to the interaction.
  • Included with all installation – no additional licensing is required.

Adaptable software that puts you in control

cc: On-Demand empowers your users to make intelligent decisions about which interactions to record or not record. Our simple solution allows recording to be manually started or stopped with the click of a mouse.

Extend recording capabilities to your full team

In many cases, there may be members of your staff, such as managers or back-office staff, who do not need to be recorded on a regular basis. Through the use of on-demand recording, these individuals are able to record their interactions when the need arises.

Annotate recordings with relevant information or notes

It is sometimes necessary to record information associated with a call. cc: On-demand allows users to enter add information such as the CRM number or the account number of the caller. This feature can also be used to tag calls with notes or closing codes for easy retrieval of interactions.

Record the full interaction, even if you start mid-call

cc: On-Demand allows you to capture an entire call, even if you decide to begin recording after the call has already started. This allows you to save your call at any point, giving you peace of mind and providing you with access to entire call recordings rather than snippets of data.