D-Channel - Channel Map Technology
Capture call detail information directly from the phone line without the expense of CTI.
CallCopy channel maps allow our software to dynamically collect and parse data that is transmitted between the phone and the phone system. Using this powerful feature you can*:
- Collect queue information.
- Collect and search for customer information.
- Detect agent sign-ons and identify the representative.
- Trigger on most phone events.
- Gather CallerID (ANI).
- Split data into multiple searchable fields.
*Available information varies based on customer equipment, settings and environment.
