Benefits for Administrators

Speech Analytics Request a DemoEasy to install. Flexible configuration.

  • Typically install is completed in days, not months
  • Dedicated installation team will work with you to build a detailed project plan
  • Server specifications are based on the method of recording and the size of your system. We will account for planned expansion when designing a server for you
  • Small footprint - Single server supports up to 175 licenses
  • Blend multiple PBX technologies (TDM and VoIP recording) or multiple PBX types in a single server
  • Supports multi-site environments (branch offices)
  • Disaster recovery and high availability options
  • Low total cost of ownership:
    • Remote installation of upgrades, patches and fixes
    • Version upgrades (major and minor) included with maintenance
    • Does not require CTI licensing
    • Uses common IT software (MSSQL, etc) (COTS, SOA)
    • Does not require specialized/skilled labor to implement
  • Flexible API integrations into other key systems such as billing tools or CRM platforms
  • Secure file storage:
    • File hash audit trail ensures that recordings remain intact and unaltered
    • Available SSL data transmission and disk encryption packages
  • Compatible with most major telephone and/or ACD/PBX platforms
  • Modular design allows the solution to grow with your needs – additional functionality is easily added over time

Easy to administer.

  • Dedicated support team:
    • Resources are available to respond to client calls and resolve any technical issues, 24x7x365
    • Support available via Web, email, and telephone
  • Web-based Admin Portal for maintaining and administering most aspects of the CallCopy system
    • Quickly and efficiently set up new, or change existing recording schedules
    • Reconfigure voice board channel settings
  • Administer multiple sites from a single location
  • Generate Reports (Disk usage, Groups, Traffic, Usage, QA, System Status)
  • Long-term archiving of recordings to support regulatory compliance
    • Flexible – Define archiving rules based on your business needs
    • Low maintenance – Files are stored online, eliminating the need to manage a bulky tape library, or load a DVD each time you need to retrieve a call
  • Permissions-based system defines what records each end-user can access, and the actions that can be taken on those records

Easy to use.

  • Intuitive user interface
  • Role-based training modules cover end-user, quality assurance, and system administration