One of cc: Discover’s key benefits is its ease of use and intuitive design. Because our application is so user-friendly, it will take you less time to become fully proficient with the system. And to ensure your success with cc: Discover, we provide excellent training.

CallCopy’s training staff has prior experience working for the world’s second largest call center outsourcer. This experience provides you with trainers who have worked with call center programs spanning diverse industries—from B2B support to B2C support, inbound programs and outbound programs, sales and service, large call centers and small centers.

A CallCopy trainer travels to your facility to conduct training on site. The curriculum is delivered as an instructor-led classroom training session. There is a strong emphasis on all of the key aspects of learning: sight, sound and touch. Demonstrations and presentations are followed by hands-on exercises to ensure your end-users will graduate fully prepared to use cc: Discover on a regular basis.

We educate your IT administrators on the configuration of the cc: Discover system so they have a thorough understanding of the touch-points cc: Discover shares with your existing data and telecommunications networks. Our training prepares your administrators to effectively manage and maintain the cc: Discover system.

At your request, we will follow up with a consultation webinar after the initial training to address any questions that may arise from your group as they begin using cc: Discover on a regular basis. We typically reserve a 2-hour window for this consultation, but we can take more time as necessary based on the number of users within your organization.

CallCopy’s trainers are not limited in their role in our organization. They take an active part in service and support, communicating with our software engineers to understand what support issues can be addressed proactively by strengthening our curriculum. They work with our Account Managers and software engineers to learn about the specific needs of each client so they may tailor their curriculum to your operating environment. Our trainers are dedicated to working with our team and with you to make sure cc: Discover is implemented in a manner that best suits your business requirements.