CallCopy Receives Communications Solutions Product of the Year Award for Second Straight Year

cc: Discover Workforce Optimization Suite Recognized for Outstanding Innovation

COLUMBUS, Ohio – July 7, 2010 – CallCopy, a leading provider of call recording and contact center solutions, today announced that its cc: Discover suite was honored with a 2009 Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC). cc: Discover enables contact centers to more easily monitor agent-customer interaction using both voice and desktop recordings to ensure a high-level of customer service and a full understanding of the communications process.

"TMC’s recognition of cc: Discover as product of the year for the second year in a row highlights CallCopy’s commitment to using technology to solve customer challenges," said Matt Madzia, director of product management at CallCopy. "The entire CallCopy team has worked hard to make cc: Discover what it is today and we're excited to receive this recognition."

"CallCopy has been recognized with a 2009 Product of the Year Award for their admirable efforts in the advancement of voice communications," said Rich Tehrani, CEO, TMC. "cc: Discover has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at CallCopy. I look forward to more innovative solutions from them in the coming year."

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2008 through March 2009 were chosen as winners of the Communications Solutions Product of the Year Award.

About CallCopy

CallCopy, a leading provider of innovative contact center solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries.

For more information, visit www.callcopy.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. TMCnet is ranked as 2,921 in Quantcast’s Top U.S. Sites placing TMCnet in the top .03% most visited Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.

For more information about TMC, visit www.tmcnet.com.

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