CallCopy Joins Payment Card Industry Security Vendor Alliance
CallCopy, Inc., a leading provider of quality management and call recording solutions for contact centers, today announced its membership with the Payment Card Industry (PCI) Security Vendor Alliance (SVA). The PCI SVA is focused on providing products and services to members of the payment card industry, with the goal of educating members on the business value of achieving PCI Data Security Standards compliance.
PCI Data Security Standards affect many companies, ranging from retailers, Ecommerce, financial institutions, payment processors, and POS vendors. In the contact center industry, many telephone calls contain credit card information. When these transactions are recorded for quality and training purposes, that credit card information is effectively stored in the recording system. At this point, PCI Data Security Standards should be in place.
"CallCopy's mission is to deliver higher standards of quality to our customers, so they can deliver higher standards of quality to their customers. Our membership with the PCI SVA will help us to do that. By maintaining an active role in the group, we will be able to keep abreast of any changes to the standards. We will continue to ensure our recording systems meet the needs of the quality managers in our customers' contact centers while maintaining the integrity of the sensitive customer data contained on the recordings." said Rick Daley, Vice President of Sales and Marketing for CallCopy, Inc.
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