CallCopy Nominated for Two TopCAT Awards
CallCopy, Inc., a provider of contact center quality management and call recording solutions, has been nominated for the "Outstanding Product (< 50 Employees)" and "Outstanding Start-up Business" TopCAT Awards, presented by TechColumbus.
TopCAT (The Top Contributors to the Advancement of Technology) Awards is the premiere technology event for the State of Ohio. The annual TopCAT Awards recognize and reward outstanding achievement in technology leadership.
CallCopy provides Quality Management (QM) / Call Recording solutions to the contact center industry, targeting companies with contact centers ranging from 50 to 500 seats. CallCopy's clients span multiple industries, including contact center outsourcing; telecommunications; transportation; consumer products; and membership services. The CallCopy software enables contact center managers to record interactions between their representatives and their customers, and then review and evaluate those interactions. CallCopy's reporting suite provides detailed analysis of the evaluation results.
CallCopy's software stands out in the market for its ease of use. CallCopy's intuitive design helps users become more proficient with the software in less time. This accelerates the many returns on their investment, providing a faster payback and a higher Net Present Value (NPV) and Internal Rate of Return (IRR).
CallCopy entered the market using capital raised through direct sales and has continued to grow organically, reinvesting revenues approaching $1 million back into the company to scale its sales and marketing programs and to expand its product offerings.
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