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06.17.08

CallCopy Receives ShoreTel Certification for Three Call Recording Methods

Certification of CallCopy cc: Voice for ShoreTel Platform extends ability to seamlessly integrate communications with business processes   CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that...

05.22.08

CallCopy Part of 2008 Contact Center Quality Management Great Debate

CRMXchange Webinar to include representatives from industry leading call recording and quality monitoring solution providers   CallCopy, a leading provider of quality management and call recording solutions for contact centers, today announced that it is has been invited to...

03.27.08

CallCopy Appoints New CFO

COLUMBUS, Ohio - March 27, 2008 - CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that Mark A. Studer, CPA has joined the company as chief financial officer (CFO). Studer brings more than 13 years...

03.25.08

CallCopy and GMT Partner to Strengthen Contact Center Operations

Alliance Focuses on Providing Contact Centers With Stronger Call Recording, Quality Monitoring and Workforce Management Solutions COLUMBUS, OH and NORCROSS, GA– CallCopy, Inc., a leading provider of quality management and call recording solutions for...

03.18.08

CallCopy Capitalizes on Growth in Contact Center Industry; Reports Record Year for 2007

Company relocates to new office to prepare for additional growth COLUMBUS, Ohio - March 18, 2008 - As a result of the growing demand for contact center call recording and quality monitoring solutions, CallCopy today reported record growth for 2007. From 2006 to...

02.18.08

CallCopy cc: Survey Helps Contact Centers Capture Voice of the Customer

New phone-based survey application helps contact centers to capture and leverage customer insights to improve operations COLUMBUS, Ohio - February 19, 2008 - CallCopy, one of the fastest growing companies in the call recording and quality monitoring market,...

01.29.08

CallCopy Continues to Grow Channel Program

Company appoints new director of channel sales to help partners leverage CallCopys solutions and services to grow their businesses COLUMBUS, Ohio - January 29, 2008 - CallCopy, one of the fastest growing companies in the call recording / quality monitoring...

01.16.08

CallCopys cc: Discover Solution Now Rated Avaya Compliant

Call Recording Application Is Compatible With Key Avaya Telephony and Contact Center Software; Helps Businesses Monitor and Improve Quality, Better Manage Operating Efficiencies and Comply With Industry Regulations COLUMBUS, OH-(January 16, 2008) - CallCopy, one...

11.06.07

CallMiner and CallCopy Partner to Offer Companies Complete Call Recording, Quality Monitoring and Speech Analytics Capabilities

Leading Contact Center Technology Providers Unite to Help Organizations Capture, Understand and Improve Workforce Performance and Customer Satisfaction FORT MYERS, FL and COLUMBUS, OH–(November 6, 2007) - CallMiner, a leading developer of advanced...

09.06.07

Cincom to Incorporate CallCopy Suite Into Synchrony Contact Center Solution

Partnership Adds Advanced Recording and Quality Management to Award-Winning Contact Center Solution COLUMBUS, OH– CallCopy, Inc. (www.callcopy.com), a leading provider of quality management and call recording solutions for contact centers,...

 

 

 

 

 

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