News
CallCopy and Vertical Solutions Partner to Enhance Customer Experience & Field Service Management Platform
November 28, 2012- CallCopy and VSI today announced they have integrated CallCopy’s cc: Discover with VSI’s VServiceManagement™ and VContactCenterTM cloud-based customer support and field service platforms. More...
CallCopy Recognized in 2012 Magic Quadrant for Contact Center Workforce Optimization
November 16, 2012- CallCopy today announced that Gartner has positioned it among leading integrated WFO solution providers delivering sophisticated contact center management solutions to meet a growing market demand. More...
cc: Discover v5.0 WFO Suite Receives 2011 Communications Solutions Product of the Year Award
October 25, 2012- TMC, a global, integrated media company, has named CallCopy’s cc: Discover v5.0 Workforce Optimization Suite as a recipient of a 2011 Communications Solutions Product of the Year Award More...
CallCopy Named to Inc. 5000 List for Third Straight Year
October 23, 2012- CallCopy ranked #916 on the influential Inc. 5000 list of the fastest growing private companies in the US. This is the third straight year CallCopy has appeared on the list and also its status as the highest ranked contact center software provider to appear on the list. More...
CallCopy Presents DePaul University with Client Evangelism Award
September 20, 2012- CallCopy today announced that DePaul University has been honored as the inaugural recipient of the CallCopy Client Evangelism Award, presented at CONNECT12, the company’s first annual User Conference. More...
CallCopy Announces 2012 User Conference September 10-11th
September 05, 2012- Conference Providers Attendees with Best Practices, Industry Trends, User Group Discussions for Peer Learning, and Opportunity to Influence Product Direction. More...
Hottest Midwest Company Awardees Announced by Lead411
June 19, 2012- CallCopy named one of the "Hottest Companies in Midwest" for being among the fastest growing technology companies in U.S. More...
CallCopy Showcasing cc: Discover WFO Suite at Cisco Live
June 11, 2012- Today at Cisco Live, Cisco’s annual IT and communications conference, CallCopy will showcase its cc: Discover workforce optimization suite at booth #323. More...
CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite
May 09, 2012- Updates to Security and Analytics Based Upon Direct Customer Feedback Include New Permissions Rules and Recording Integrations More...
CallCopy Earns Top Overall Vendor Satisfaction Rating in DMG Consulting's 2012 Report
April 26, 2012- Annual survey provides insights into workforce optimization (WFO) market – CallCopy ranked number one in fifty percent of categories. More...
CallCopy Presenting Contact Center Solutions Suite at Enterprise Connect 2012
March 26, 2012- CallCopy announced its participation in Enterprise Connect 2012, where it will present interactive demonstrations of its workforce optimization suite including the new WFM module. More...
CallCopy Reports Fifth Consecutive Year-over-Year of Growth in 2011
February 02, 2012- Company Released Updated and New Products in 2011 for Workforce Management Solutions, Analytics Solution for PCI Compliance and Data Sharing, and Customer Interaction Solution More...
CallCopy Names NACR as 2011 Partner of the Year
January 25, 2012- NACR has been named as CallCopy's “2011 Partner of the Year”. This annual award recognizes the channel partner that best demonstrates outstanding sales performance and a commitment to service excellence. More...
CallCopy Call Recording and Contact Center Solution Rated “Avaya Compliant”
January 18, 2012- cc: Discover workforce optimization suite undergoes successful compliance testing on Aura® Communication Manager and Avaya Aura® AES. More...
CallCopy Helping Companies Comply with PCI DSS v2.0 Standards
January 12, 2012- With v1.2 standards retired as of December 31, 2011, company’s call recording solutions undergo independent assessment by Coalfire, a leading PCI QSA. More...
