News
CallCopy's cc: Discover Suite to be Showcased at Annual Avaya Users Conference
June 04, 2013- CallCopy will be showcasing its cc: Discover WFO suite at IAUG Converge2013 in booth #909 from June 4-6, 2013. More...
CallCopy Introduces Insight Performance Management Application
May 16, 2013- Many contact centers are forced to rely on performance measures from a variety of sources that provide inconsistent data. In response to this pervasive problem, CallCopy has released its new Insight performance management software. More...
CallCopy Subscription Service Gives Contact Centers Flexible Access to World-Class WFO Suite
April 17, 2013- CallCopy is making it easier and more affordable for contact centers of all sizes to get started with its cc: Discover WFO suite by offering a flexible subscription licensing plan. More...
CallCopy Receives Perfect Rating in All Categories in DMG Consulting's 2013 WFO Market Report
April 15, 2013- In addition to receiving a perfect score in each of the 26 satisfaction categories, CallCopy received the highest Overall Vendor Satisfaction rating. More...
CallCopy Launches Upgraded cc: Discover v5.1 WFO Suite
March 21, 2013- New features in the updated version of the company’s flagship workforce optimization suite include customizable dashboards, enhanced UI and expanded Cisco integrations. More...
CallCopy Hosting The Ohio State University Engineering Students in Annual Job Shadow Program
March 12, 2013- CallCopy is hosting students from The Ohio State University for the school’s 7th Annual Engineering Job Shadow Program at its Columbus headquarters. More...
CallCopy Workforce Optimization Available through Avaya DevConnect Select Product Program
February 11, 2013- CallCopy's WFO and analytics solutions for contact centers will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program. More...
CallCopy Recognized as Best Places to Work in Columbus for Fifth Consecutive Year
January 03, 2013- CallCopy announced today its selection by Columbus Business First as a “Best Places to Work” for 2012 based upon overwhelmingly positive feedback from employee survey data. More...
