Interaction Screen Recorder

Interaction Screen Recorder - Request a DemoDiscover the many benefits an interaction screen recorder can bring to your business.

Get the complete view of customer interactions.  CallCopy's interaction screen recorder combines full motion video with synchronized audio recordings to create a complete view of customer interactions.  Leverage the insight gained to improve the overall level of service provided to customers.

The flexible platform allows you to record when you need it, and is easily archived or exported.

Utilize CallCopy's powerful interaction screen recorder to:

  • Identify and correct workflow issues.
  • Gain additional insight into agent/customer interactions.
  • Ensure agents are focused on their job.

Email and Chat Recording with an Interaction Screen Recorder

 

Our interaction screen recorder module can help you monitor and manage email and chat. You can schedule screen recordings based on blocks of time, or automated recording triggers via third-party applications.

The result is an effective solution for monitoring the performance of off-phone agents – both in the contact center and the back office.

Identify Workflow Issues Using an Interaction Screen Recorder

Our interaction screen recorder lets you find the people who are most efficient at using your  desktop applications and CRM. Once you've identified these top performers, you can use their recordings to coach and train the rest of your staff – leading to optimal performance levels.

As you continue to gain greater desktop efficiency, you'll notice improved call handling times, increased first call resolution (FCR) and most importantly, more satisfied customers.

Product Features | Interaction Screen Recorder:

  • Full motion, captured at variable bitrate.
  • Supports multiple monitors.
  • Records email and chat windows.
  • Synchronized audio/video is seamlessly integrated into CallCopy's quality management.
  • Record remote offices with distributed screen capture.Recording can easily be exported and shared, in standard (mpeg or avi) or encrypted format.
  • Agents will not notice any performance change when recording is initiated.
  • Recording is blackout, to remain in compliance with regulatory requirements.
  • Video can be exported in exported .mpeg or .avi format.