We are providing technical data for those who want to know more about how cc: Discover works.  If you do not find what you are looking for here, please contact us and we’ll be sure to answer all of your questions.

API / SDK

cc: Discover includes an open Application Programming Interface (API) and Software Development Kit (SDK).  These tools can be used to integrate cc: Discover with your other technologies, including CRM, Workforce Management (WFM), and IVR applications.

Telephone Systems

cc: Voice recording is adaptable to most telephone systems.  Blended solutions are available, combining VoIP recording, station-side recording for digital and analog phones, and trunk recording in a single-server solution.

Avaya |  Cisco |  Nortel |  ShoreTel

Hardware

CallCopy will provide the hardware for your cc: Discover solution.  Our manufacturers provide the highest quality servers and telephony boards, and our support team will be a single point of contact for your cc: Discover system, so you do not need to manage multiple vendors.  You benefit from faster, more effective support services.