Innovations in Call Recording and Contact Center Solutions
  • Contact
    •  

    • CallCopy, Inc.
      1177 Olentangy River Road
      Columbus, OH 43212

      Toll Free: 888.922.5526
      Direct/International: 614.340.3346
      Fax: 614.340.4840
      Support: 888.922.5526, option 2

      Sales: sales@callcopy.com
      Support: support@callcopy.com
      Reseller: reseller@callcopy.com

    •  
  • Support
  • About
    •  

      • The Company

      • Corporate Overview
      • Executive Leadership
      • Careers

      • Vision

      • The Culture
      • The CallCopy Experience

      • Partners

      • Technology
      • Reseller
    •  
  • Solutions
    •  

      • Industry

      • Banking & Credit Unions
      • Energy & Utilities
      • Financial Trading
      • Healthcare
      • Insurance
      • Outsourcers
      • Public Sector
      • Technology
      • Transportation
      • Travel & Hospitality

      • Business Goal

      • Customer Feedback
      • Dispute Resolution
      • Employee Coaching
      • Employee Training
      • Internal Process Compliance / Adherence
      • Liability Recording
      • Performance Optimization
      • Regulatory Compliance

      • Technology

      • Avaya
      • Cisco
      • Nortel
      • ShoreTel
      • Siemens
      • Phone Vendors
    •  
  • Products
    •  
      • Call Recording
      • Agent Coaching
      • Compliance
      • Performance Management
      • Quality Management
      • Screen Capture
      • Speech Analytics
      • Surveys
      • Essential
    •  
  • Community
Request a Quote
Download Additional Information

Document Library

Brochures

  • Product Suite Brochure
  • Call Recording for MIPPA Compliance

Case Studies

  • Bluegrass Cellular, Inc.
  • Elderhostel - A Worthwhile Excursion Into Call Recording

Resources

  • DMG Consulting Report – Quality Management / Liability Recording Vendor Profile and Customer Satisfaction Survey
  • Contact Center QA Guide: Building a World-Class Quality Assurance Program
  • Competitive Checklist
  • Avaya Solution Brief

Whitepapers

  • Improving the Customer Experience with Peer-based Quality Management
  • "This Call May Be Recorded…" Legal Issues Related to Call Recording
  • PCI DSS Guide for Contact Center Managers
  • Methods of Centralized Recording: Evaluating Call Recording Solutions

News & Events

03.04.2010
CallCopy Honored as 2010 Service Rising Star by CRM Magazine More...
02.10.2010
CallCopy Sees Significant Growth in 2009, Foresees Continued Success More...
02.10.2010
CallCopy Partner Webinar More...
 
News & Events Archive

CallCopy Blog

02.24.2010
Got Consent? Why You Need to Take a Closer Look at Call Recording Laws
In the world of call recording compliance, where there’s no steadfast, across-the-board policy on consent laws, scenarios can quickly become confusing. Such is the case for a county agency located in CallCopy’s home town, Franklin County Children Services. According to the Columbus Dispatch: “Mary Ann O’Garro said a request for records in her grandson’s case revealed that [...]
Read More...

Quick View

© 2010 CallCopy, Inc. All Rights Reserved.
Call Recording | Coaching & Training | Compliance | Performance Management
Quality Management | Screen Capture | Speech Analytics | Surveys | Popular Terms