This Call May Be Recorded...
Whitepaper Covers Legal Issues Related to Call Recording
There are many reasons that companies record calls. For some it’s not a matter of choice – regulatory requirements mandate that they record some or all of their customer transactions. For others, call recording is a vital part of coaching and training programs. Properly utilizing recordings can yield tremendous returns, however, there are some legal issues to consider before implementing a recording program.
This whitepaper addresses topics such as: