Call Recording and PCI Compliance
Ensuring the security of the data you record is critical. The Payment Card Industry (PCI) Data Security Standard (DSS) has gained significant attention in a variety of markets. This is due in part to the popularity of credit and debit cards in today's society alongside the prevalence of identity theft. Now more than ever, organizations are required to effectively protect privacy or face penalties enforced by credit card companies. This whitepaper provides critical details about PCI DSS, how it affects call recording applications and what you can do to ensure your contact center operates in compliance with the PCI DSS v2.0.
PCI Compliance Whitepaper Contents