Building a Work-at-Home Program
What You Need to Know About the New Agent Spectrum
The growth in the use of work-at-home agents is forcing contact centers to abandon traditional management practices, in favor of new ways of handling a distributed workforce. This whitepaper provides best practices for using workforce optimization applications to meet the demands of a shifting work environment, and empowers decision makers to deploy effective solutions.
In this whitepaper, you will learn how to: