Case Study: ShoreTel

Delivering a Superior Customer Experience.

This case study looks at how one organization was able to provide superior on-brand experience support through a joint CallCopy and ShoreTel solution, including:

  • Maintain agent efficiency by performing QM and training during periods of low call volume.
  • Creation of peer-to-peer QM program, increasing overall effectiveness.
  • Utilization of at-home agents during low volume periods.
  • Efficient re-branding and multi-tenancy.

ShoreTel Technology Partner

"The combination of CallCopy and ShoreTel allows Elgia to operate efficiently while providing the highest levels of service at all touch points throughout the customer lifecycle."

-Stacey Scott, CEO of Elgia, Inc.