cc: Clarity WFM Product Demo

This webinar was originally broadcast on July 26, 2012

Please join us for a 60-minute webinar as we explore new features in CallCopy's cc: Clarity workforce management (WFM) solution. This next generation WFM platform is fully integrated with CallCopy’s workforce optimization suite, and enables you to easily and efficiently schedule the right number of staff, with the right skills at the right time of day.

Join us as we showcase how cc: Clarity can assist with:

  • Forecasting & Scheduling
  • Intraday Management
  • Agent Empowerment
  • Effective Agent Communication
  • Reporting, Dashboards & Wallboards
  • Integration with Third-Party Tools

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