Elderhostel Case Study

"A Worthwhile Excursion in Call Recording."

 

This article from the January 2009 issue of CRM Magazine outlines Elderhostel's implementation of a CallCopy call recording and quality monitoring solution.

 Elderhostel is a not-for-profit education traveling company based in Boston. Using CallCopy's call recording solution, Elderhostel was able to:

  • Record 100 percent of its inbound and outbound calls.
  • Improve its employee performance scores by 10 percent.
  • Monitor trends that could effect customer travel plans.
  • Maintain morale among contact center agents.