Case Study: CCCS

Improve Service Quality.

Consumer Credit Counselling Service (CCCS) is the United Kingdom’s leading debt charity. CCCS helps individuals and families solve their debt problems through a free telephone service, operating through ten regional centers and CCCS Debt Remedy, an anonymous online counselling service. Based on proven practices, CCCS provides confidential, impartial and realistic debt advice.

This case study looks at how Consumer Credit Counselling Service is able to streamline call center operations by leveraging a CallCopy solution:

  • Increased client and staff satisfaction.
  • Improved call routing and handling.
  • Greater visibility of agent performance.
  • Improved advice service provision.

"The integrated solution enables us… to provide our clients with debt management advice in two hours instead of two days."

-Gordon Bell, CEO of CCCS