Avaya Case Study
Improving Performance, Refining Processes, Calibrating Quality.
This case study looks at how one organization was able to improve employee/customer satisfaction, AHT and FCR through a joint CallCopy and Avaya solution. This solution allowed the company to:
"The combined CallCopy and Avaya solution enabled us to improve several key metrics, including employee/customer satisfaction, AHT and FCR."
-Douglas Coco, Support Center Manager, Mohawk Industries