cc: Discover is adaptable to your training room right out of the box, and it is a valuable tool to improve your coaching efforts.

Deliver Feedback to the Desktop

cc: Quality can deliver the evaluation forms to your agents as you fill them out, providing your staff with instant feedback on their performance. You can also allow your agents to access their own recordings and conduct self-evaluations, giving them a better understanding of quality and strengthening your coaching efforts by including your agents in the process.

Augment Your Training Curriculum

With cc: Discover you can provide greater consistency in your training without investing in a complete online university. Replace the on-the-job training and live monitoring sessions you use in training with recorded calls, pre-screened for content and quality. You will ensure your trainees all learn the same thing, the same way. Your net is higher levels of quality delivered on a more consistent basis.

You can also use cc: Composer to create tests and quizzes for your training environment, and the reporting in cc: Quality will enable you to view trainee performance independent from your regular staff.