Career Opportunities

CallCopy is always looking for qualified individuals who can effectively help us accomplish our objective.

2011 Best Places to Work AwardCallCopy provides a comprehensive benefits package, and we strive to provide opportunities for career growth to each employee we hire. We work hard to recognize and reward the talents of each member of our team. To apply, please send your updated resume to: careers@callcopy.com. Please note: we do not accept offers & calls from staffing agencies or search firms at this time.

We are currently hiring for the following positions:

National Account Manager

We are seeking experienced sales people to help grow our direct and indirect sales channels. Our ideal candidate has at least five years of technology sales experience, to be considered you must have experience within the contact center industry.

Job responsibilities:

  • Work closely with regional and national business partners to build strong channel pipeline.
  • Manage existing relationships with current customers and business partners to grow business in territory.
  • Present company and products at various events (webinars, partner events, customer workshops and tradeshows) and support ad hoc requests for special projects as needed.
  • Perform monthly and quarterly review of established sales goals.
  • Achieve sales and revenue goals by ensuring that all channel programs are operating efficiently and maximizing their effectiveness.

Qualifications:

  • At least 3 years of sales (channel and/or direct) experience at a software or technology company.
  • Candidate must have experience selling with channel network (Avaya, Cisco, ShoreTel) with a focus on the contact center.
  • Experience in a fast-paced environment with a high growth rate is highly desirable.
  • Strong communication skills.
  • Must be comfortable working from a work-at-home environment.
  • Ideal candidate is located near a major airline hub.
  • Willingness and ability to travel up to 30% of the time.

Channel Marketing Specialist

The Channel Marketing Specialist will work closely with the channel sales team to create and execute integrated marketing plans for CallCopy's strategic channel partners. The ideal candidate has a background in B2B channel marketing, proven strategic marketing skills, a self-starter with a can-do attitude, and most of all likes to work in a fun team environment.

Job responsibilities:

  • Work with channel sales leaders to create product positioning, personas and competitive messaging.
  • Create and manage channel partner website content for accuracy, monitor the effectiveness of website pages and update as needed.
  • Conduct competitive market analysis to formulate recommendations for enhancing channel marketing program/services.
  • Maintain knowledge of current competitive channel information to assist field sales, marketing and product management in the development of program initiatives, goals and objectives.
  • Create content including presentations, white papers, customer case studies and sales tools that incorporate CallCopy’s key value propositions and strategic vision.
  • Develop and execute integrated marketing strategies (i.e. direct marketing, tradeshow marketing, advertising, email/internet marketing, videos, webinars, sponsorships, social media, etc.) for increased awareness and adoption of CallCopy products and services in the channel.
  • Partner with the sales team to provide product sales tools and training.
  • Develop reporting and tracking tools to determine viability of new program opportunities
  • Identify and develop new opportunities within existing relationships.
  • Support the Marketing Communications department in other marketing-related activities as needed.

Qualifications:

  • Must be a multitasker with an extraordinary attention to detail. Must also have the ability to create quality results fast, work well under pressure and excel in a fast-paced, high-energy environment.
  • Salesforce.com experience is a plus.
  • Demonstrated strong communication and presentation skills (both oral and written) and the ability to work effectively with internal customers.
  • Strong organizational, multi-tasking and time management skills.
  • Must be able to work independently and as part of a team.

Software Developer

If you get excited about working in a large cube oriented organization where you have little impact on the organizations success, then this job IS NOT for you! 

But, If you like having a major impact on the company’s success and you like working with a fun and energized development team then please read on…

We are seeking dedicated systems programmers to optimize our existing products and to develop new software applications. Our ideal candidate is versed in diverse programming languages, creative, eager to learn new technologies, and able to work independently.

Job responsibilities include:

  • Design, develop, and test code for web applications and/or backend application services.
  • Create bug fixes and enhancements to current code.
  • Must be able to work independently on projects and tasks.
  • Provides regular updates to team leads and project managers with regard to project progress and outstanding issues.

Qualifications:

  • 1+ years of experience with .NET, C#, and/or ASP.NET, Javascript, AJAX, XML, CSS and other languages.
  • Strong verbal and written communication skills.
  • Computer Science Degree or equivalent work experience.
  • Experienced in code versioning and management.
  • Strong analytical and problem solving skills required.
  • Strong command of cross-browser compatibility issues and  optimization techniques.
  • Solid background in database design and development. MS SQL preferred.
  • Working knowledge of OO Methodologies.

Desired Experience:

  • Telecom experience including ACD/PBX programming and knowledge of CTI interfaces is a plus – Avaya/ Nortel, Cisco, ShoreTel, Genesys, Asterisk.
  • Experience with jQuery, MVC.
  • Experience with C/C++.
  • Call Center/Contact Center experience is also a plus.

Business Development Manager

This position will support both marketing and sales with the goal of generating qualified sales opportunities, as well as nurturing prospective opportunities, through active outbound & inbound calls and emails.

Job responsibilities include, but are not limited to:

  • Prospecting for a leading Call Recording and Quality Monitoring solution.
  • Qualify all leads received via the phone, web, trade events and other campaigns.
  • Account research and follow-up on assigned accounts.
  • Identify target companies based on size, revenue and vertical market for outbound call campaigns.
  • Discuss details of prospect's projects, needs, budget and business processes.
  • Engage in sales strategy sessions and product training to better leverage our products and services
  • Participate in ongoing training.
  • Help manage database integrity and tracking of prospect activity.
  • Utilize web-based CRM tool for detailed data entry and task follow-up.
  • Participate and grow as a member of an award winning sales team with a strong team culture.

Qualifications:

  • Outstanding interpersonal skills.
  • Articulate and persuasive.
  • Excellent telephone skills.
  • Very organized.
  • Projects a professional image.
  • Understands call center technologies and general business practices.
  • 3+ years experience working in a B2B sales environment.
  • Ideal candidate will be located in Columbus, Ohio area.
  • Work-from-home program is a possibility.

Senior Software Developer

CallCopy is looking for a senior developer that can be a leader and a team player throughout the development team. This is a hands-on development role and this person will act as a mentor for less experienced developers. We are looking for someone who truly enjoys working with others and helping less experienced developers improve their coding skills.

The right person will have at least 4 years of experience; but, most importantly will be able to write eloquent and efficient code. You may also have some Technical Project Coordinator responsibilities on development projects. Our ideal candidate is well versed in diverse programming languages, creative, eager to learn new technologies, and able to work independently.

Job Responsibilities:

  • Create, coordinate, and review build team estimates. They may coordinate and plan maintenance activities working closely with the Platform Team Lead.
  • Mentor new team members on project procedures and processes.
  • Analyze and assist in the definition and clarification of project requirements.
  • The person in this role must understand the business processes and supporting applications for specific areas. These areas will vary from role to role. To ensure best in class solution delivery this position requires a business process thought leader looking at long range business strategy and delivery.

Desired Skills & Experience:

  • Computer Science degree or equivalent work experience.
  • 4+ years of experience with .NET, C#, ASP.NET MVC, C/C++, Microsoft SQL Server, Javascript, jQuery, AJAX, XML, CSS, and other languages.
  • 4+ years of systems analysis and design skills.
  • Advanced knowledge of OO Methodologies.
  • Leadership and teamwork skills, project management and project planning experience.
  • Strong verbal and written communication skills.
  • Experienced in code versioning and management.
  • Strong analytical and problem solving skills required.
  • Solid background in database design and development. MS SQL preferred.

Desired Experience:

  • Telecom experience including ACD/PBX programming and knowledge of CTI interfaces is a plus Avaya/ Nortel, Cisco, ShoreTel, Genesys, Asterisk.
  • Call Center/Contact Center experience is also a plus.

Customer Support Representative (Tier 1)

The primary responsibilities of a Customer Support Representative are to provide industry-leading service to new and existing CallCopy clients. Customer Support Representative will focus on “tier 1” support, addressing questions about basic issues with CallCopy’s products and services, escalating advanced issues to tier 2 Customer Support Engineers, and routing incoming phone calls and issue reports appropriately. Customer Support Representative will also provide timely updates to clients regarding outstanding issues and generally support Customer Support Engineers in advanced issue resolution.

Responsibilities Include:

  • Accept incoming reports of issues via phone, Email, and internal assignment.
  • Effectively troubleshoot client-side issues and basic server-side issues with call recording, screen capturing, and other CallCopy products and services.
  • Frequently update case documentation, including issue updates, root cause assessments, and solutions to common issues.
  • Track billable and non-billable time related to casework, projects, and miscellaneous day- to-day tasks.
  • Attend internal as well as client-facing meetings as needed.

Minimum Qualifications:

  • Experience with troubleshooting software, preferably in a web- or server-based environment.
  • Experience working in a phone-based desktop or technical support environment.
  • Basic knowledge of server infrastructure.
  • Experience with call recording and screen capture solutions.
  • Experience supporting telephony solutions.
  • Experience supporting enterprise-level software solutions.

Technical Product Manager

We are seeking Technical Product Managers to serve as the conduit between the customer community (internal and external customers) and the software development team. The Technical Product Manager provides technical vision that defines customers’ needs/requests in the form of requirements and guidance that can be easily understood and acted upon by a development team.

Responsibilities Include:

  • Partner with a Product Marketing Manager and have ownership for a product line or multiple products.
  • Technically research competitors’ products, assesses competitive advantages and determine what product features and functionality will be built.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements, Use Cases, GUI, Screen and Interface designs)
  • Develop requirements specifications according to standard templates, using natural language.
  • Play a proactive role in product & sprint planning and design to ensure the product meets requirements.

Required Skills/Experience:

  • A degree in technical communications, CS, business administration, or equivalent work experience.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Ability to successfully engage in multiple initiatives simultaneously.
  • Work independently with users to define concepts and under direction of project managers.

Desired Experience:

  • Understanding of PBX telephony system concepts and features.
  • Call Center/Contact Center management experience/understanding.
  • Experience with Agile development methodologies.