Scalable
to meet the need of the enterprise and the SMB, cc:
Voice can record
calls on a number of different telephone systems, including Avaya,
Cisco, Nortel, Siemens, Aspect, Alcatel, Shoretel, NEC, and many
more.
The Last Recording System You Will Ever Buy
cc: Voice is capable of blending different methods
of call recording in a single-server solution. The result is a
scalable solution that can grow and evolve with your business.
cc: Voice can be configured to record what you need, when you need
it—including blended VoIP recording and TDM recording.
Customizable
As you’d expect, cc: Voice is a reliable tool for call
logging and compliance recording (100% recording), quality monitoring,
sales verifications and TPV, dispute resolution, and as a coaching
and training aid. But there’s more. You can decide what
to record and what not to record. For example, you can block
recording of calls made to states with 2-party recording laws,
or restrict playback on portions of recordings that contain sensitive
credit card information to respect PCI standards.
Efficient
You can archive your calls indefinitely or keep them short term.
You can set archiving rules based on your business needs, and
change them easily with our web-based cc:
Admin tool.
100% Recording
Stable and Reliable Recording:
If you are looking to record 100% of your phone traffic,
cc: Voice is a reliable solution for your call logging.
Our team will evaluate your phone system and your business
needs, and we will present a call recording solution
designed for your environment.
Blocking and Filtering Recording:
If you need to block recording on specific call profiles,
such as outbound calls to states with 2-party recording
laws, you can use the filters in cc:
Voice to meet those
requirements. You can set different recording rules based
on call direction (inbound or outbound), ANI, DNIS, VDN,
and other unique criteria.
Clean Installation:
There are a number of ways to record telephone calls,
and our engineers understand your desire to find a solution
that requires minimal wiring. Our goal is to deliver a
reliable solution that is easy to install and easy to maintain. |
Random / Scheduled Recording
Quality Monitoring:
If you are looking for a solution for your quality management,
cc: Voice delivers an effective quality monitoring system. You can set recording schedules defined
by your business rules, using multiple criteria on each
schedule.
Prioritize Recording Schedules:
cc: Voice broke new ground in the recording industry by offering
priority-based recording schedules. Using this powerful feature,
you can record what you want, when you want it. You can also
set priorities to define how long calls are saved online
or archived. With the ability to record up to 100% of the
calls for each set of business rules you define, cc:
Voice is a flexible solution that will meet your needs today and
in the future. |
Record On-Demand
You may have situations where you do not need to record
an entire call. cc: On-Demand was designed for these
moments.
Available with every installation, cc:
On-Demand can be installed
at the agent station. Agent-initiated recording is available
through a desktop application, or through a telephone button-press
with many phone systems. cc: On-Demand can also be automated,
with recording triggers sent from third-party software. |
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