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cc: Voice is an award winning call recording solution that allows you to record what you need, when you need it.
Easily configured, it is compatible with various system configurations – including VoIP, TDM and blended environments.
The result is a scalable solution that will grow and evolve with your business.
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Customizable, flexible and reliable, cc: Voice is a powerful tool that meets all of your recording needs:
But there's more. You decide what to record and what not to record. For example, block recording
of calls made to states with 2-party recording laws, or restrict playback on portions of recordings that
contain sensitive credit card information to respect PCI standards.
Feature
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Benefit
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| Support for VoIP, TDM and Blended Recording
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Your contact center won’t outgrow CallCopy. In fact, cc: Voice will scale with your needs, and can assist in the transition from TDM to VoIP.
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| Priority-based Scheduling
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Ensures high priority calls are not missed. Customize recording schedules based on user-definable variables and priority rankings. |
| Priority-based Archiving
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Customizable rules allow you to define which calls are stored short-term, and which are archived indefinitely.
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| Synchronized Screen Capture
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Improve call handling times, customer satisfaction and first call resolution by identifying workflow issues.
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| PCI Compliance
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Through the bcc: Security module, CallCopy helps maintain compliance with the Payment Card Industry (PCI) Data Security Standard (DSS)
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| Highly scalable
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Your contact center won’t outgrow CallCopy. cc: Voice scales with your needs, and can assist in the transition from TDM to VoIP.
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| CTI Integration
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Leverage your existing infrastructure with seamless integration with most popular systems including Avaya, Cisco, Nortel, Siemens, Aspect, Alcatel, Shoretel, NEC, and many more.
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| Advanced Search
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Quickly locate and play back call recordings through simple to use query tool.
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| Blocking & Filtering
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Block recording on specific call profiles, such as outbound calls to states with 2-party recording laws. Custom recording rules can be based on call direction, ANI, DNIS, VDN, and more.
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| Clean Installation
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cc: Voice delivers a reliable solution that is easy to install and easy to maintain.
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cc: Voice can be customized to meet your specific recording needs. CallCopy’s team will work with you to deliver a call recording solution
tailored to your environment, taking into account your existing phone system and business requirements.
100% Recording
If you are looking to record 100% of your phone traffic, cc: Voice is a reliable solution for your call logging.
Random / Scheduled Recording
cc: Voice broke new ground in the industry by offering priority-based recording schedules. Using this powerful feature, recording schedules can be defined based on
business rules, using multiple criteria on each schedule. With the ability to record up to 100% of the calls for each set of rules, cc: Voice is extremely flexible.
On-Demand Recording
You may have situations where you do not need to record an entire call. cc: On-Demand, available with every installation, was designed for these moments.
On-demand recording can be customized to support:
- Agent initiated through a desktop interface;
- Telephone button-press with many phone systems;
- Automated through recording triggers sent from third-party software.
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