Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×

 
workforce optimization

CXone Voice as a Service

Get Quote
omnichannel routing

Quality optimized voice and data services

CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS)

Guaranteed voice quality

Every day, for every call, NICE inContact is measuring voice quality

Trust

Trust an SLA that meets a mean opinion score (MOS) of 3.9+ and 99.9% availability

Monitor

Monitor voice quality based on industry-leading indicators and methodologies

Protect

Protect your revenue by minimizing abandoned calls and increasing connect rates

Create

Create a better customer experience with exceptional call quality at first contact

Contact Us

Turnkey telephony

Customized connectivity to meet your needs

Solve

Solve all of your network connectivity needs, with a complete suite of voice products

Design

Design a connectivity plan to support your specific needs

Combine

Combine the strength of connectivity and the contact center with one trusted source

Benefit

Benefit from the experience of a dedicated telecom expert every step of the way

Contact Us

No more lost calls

Guaranteed 99.99% uptime for every customer

Ensure

Ensure the health of your solution with 24/7/365 active/active configuration and geo redundancy

Rely

Rely on proactive diagnostic tools and contact center expertise

Navigate

Navigate simple, accessible user guides and resources for all telecom services

Troubleshoot

Troubleshoot answers to your questions in minutes instead of hours or days

Contact Us

Connectivity designed for you

With the right functionality for your contact center

Connect

Connect with direct inward dial, local numbers, and dedicated connections

Mobilize

Mobilize your team to work from anywhere with Web RTC softphone and IP voice

Simplify

Simplify your infrastructure with PSTN, ISDN or MPLS configurations

Unify

Unify your global workforce with toll-free numbers and follow-the-sun routing

Contact Us

Our patented technology provides

tick

Network security and monitoring

tick

Industry leading Mean Opinion Score

tick

Data Services and more