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workforce optimization

CXone Open Cloud Foundation

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omnichannel routing

Power rapid innovation

NICE inContact Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners

Industry-leading reliability and security

CXone Open Cloud Foundation offers unparalleled security and reliability

Minimize

Minimize lost revenue and service disruptions due to down time

Secure

Certifications to provide maximum security for your data

Rely

Industry-leading uptime and guaranteed voice quality

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Hot standby with immediate failover

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Customize and integrate with ease

CXone offers continuously expanded, updated, well-documented and tested application programming interfaces

Extend

Address unique business needs with DEVone Developer Program and Community and CXexchange

Adapt

Develop new functionality with the same RESTful APIs we build on

Validate

Test APIs against your own data directly from the developer portal

Integrate

Seamlessly integrate with pre-built CRM and UCaaS integrations

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Scale global, feel local

Deploy anywhere with flexible, multinational options

Localize

Toll-free and local numbers in over 100 countries

Expand

Deploy locations and agents anywhere on the globe

Reduce

Reduce agent attrition by providing a user interface in their language

Comply

Easily comply with data sovereignity laws

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Connect Clearly with customers

Quality optimized voice and data services

Depend

Depend on high quality connections backed by the industry's first & only voice SLA

Optimize

Cost effective connectivity optimized to meet your needs

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Never lose a call with guaranteed uptime and active/active failover

Streamline

Streamline your telephony infrastructure and vendor relationship

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Our patented technology provides

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A scalable, reliable, and secure cloud platform

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Ability to deploy locations and agents anywhere around the globe

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Easy and seamless extension and customization