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An agent interface that streamlines agent actions
My Agent eXperience - MAX is a dynamic, context-sensitive interface designed for the streamlined handling of all contact center interactions, regardless of channel. With MAX, your agents will be ready to tackle their roughest days and most complex interactions with ease.
Helps agents make
faster, more-informed decisions
and reduce training needs
with an Intelligent Address Book
Empower your agents to
focus on the customer
Industry-leading contact center agent interface
MAX increases agent productivity by enabling agents to concurrently handle multiple contacts from multiple channels with different customers. The ability to elevate contacts with additional interaction channels if required to achieve first contact resolution improves customer satisfaction while increasing agent ownership.
With integrated presence information, agents can see at a glance who is available for collaboration. Our tools make it easy for even your newest agents to identify and collaborate with subject matter experts; advanced filtering displays the most commonly consulted with resources.
Once your agents have found the best contact, simplified consults, conferences and transfers help make the connection. And our interface is consistent across channels, reducing the time spent searching and clicking.
MAX easily accommodates displaying customer data from any source synchronized with each interaction. The data for the screen-pop can originate in a front-end IVR, a database or 3rd party CRM system.
Reduce your cost per
call by letting customers
choose the type of
help they want such.
Patented proactive outbound
dialer that generates
more revenue and