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Connect with your customers in their channel of choice
NICE inContact CXone Interaction Channels make it easy to connect with customers in their channel of choice while providing a consistent experience throughout the customer journey. Offer the channels your customers want with universal routing and unified contact handling, and quickly add the next new channel to stay ahead of the competition.
satisfaction with a unified
higher agent satisfaction
CXone Interaction Channels—Your foundation for a true omnichannel experience
Increase customer satisfaction
Provide the streamlined, unified customer journey across all channels that your customers have grown to expect.
Optimize agent productivity
Increase agent productivity and satisfaction by giving them more control and the ability to demonstrate interaction ownership in a familiar, consistent interface.
Consistent journey visibility
Consolidate routing in Studio – a visual, intuitive design tool – and profit from unified real-time and historical omnichannel reporting.
Maximum channel flexibility
Add, activate and de-activate channels whenever needed on a per team or per agent basis.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.