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workforce optimization

CXone Automation & Artificial Intelligence

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omnichannel routing

Streamline service delivery

CXone Automation and Artificial Intelligence is leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, CXone Automation and Artificial Intelligence frees your contact center from the busy work that inhibits innovation

Provide intelligent self-service

Empower

Empower customers to resolve issues quickly

Move

Move seamlessly between self-service and live agent support

Offer

Offer the right information at right time

Extend

Extend your workforce with intelligent bots & virtual agents

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Reduce the need for manual intervention

Connect

Connect every service-impacting dot

Create

Create automatic alerts and actions based on real-time information

Adapt

Adapt quickly to changing conditions in your contact center

Improve

Improve first call resolution with single-touch interactions

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Give your agents the freedom to do their best work

Reserve

Reserve your agents for issues requiring a human touch

Answer

Answer repetitive questions automatically

Focus

Focus on customer service - not on low-level tasks

Reduce

Reduce handle time and after call work

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Our patented technology allows you to

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Quickly resolve common customer issues to improve first call resolution

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Create automatic alerts and actions

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Free your employees from mundane tasks