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CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice SLA based on the Mean Opinion Score (MOS). Through our partnership with a leading, independent 3rd party, voice quality is assessed; MOS scores are published and made available for each customer on the NICE inContact Trust site. Proactive diagnostic tools and extensive telephony expertise ensure 99.99% uptime so that inContact customers never lose a call.